Feature: session recording
Record remote sessions, prove what happened
Capture remote sessions on video for audit, training, investigations and proof of work. On the Team plan and above, an administrator turns recording on once for the whole organization, so nobody has to remember it for each session.
prove what happened
One switch for everyone
On the Team plan and above, one setting in the console turns recording on for your whole organization, and the files stay on your computers.
Listed with its place
Every recording appears in the console with the computer that keeps it and the folder.
On your own computers
Recording files never reach our servers. Each time the app finishes a recording, it removes files older than your plan's retention period.
Evidence you can hand over
A per-session evidence pack collects the consent decision, the event timeline and the recording details. It is the report you give an auditor or attach to an investigation.
How recording works
From an accepted session to a recording on your own computer.
The session is accepted
The person at the computer accepts, or the operator uses the device's access password.
Recording starts
Once an administrator has turned recording on, a session the signed-in Windows app accepts is recorded from the start.
It appears in the console
The file is saved on the computer your organization chose, and the console lists where it is.
Open and export
Open the recording on the computer that keeps it, and export logs and evidence packs for audit when you need them.
What recordings are for
Recording is most valuable on the sessions that carry the most risk.
Audit & compliance
Provable records of privileged access for security teams and auditors.
Investigations
Reconstruct exactly what happened in a session after the fact.
Training & quality
Review real sessions to coach operators and raise support quality.
Proof of work
Show a client precisely what was done on their device, and when.
Frequently asked questions
Make every session provable
On the Team plan and above, turn recording on once and every session is kept on your own computers. Export the evidence whenever an audit or an investigation calls for it.
From the Team plan, cloud or self-hosted