Can I control what each technician can access?

Yes, in two places. Operator roles decide what each technician can see and change in the console. Each machine decides who may connect: consent for attended sessions, and an access password, optionally limited to named Vexaro IDs, for unattended ones.

How do I prove work to a client?

Session recording plus exportable audit logs show exactly who connected, when, and what was done on the client's devices.

Can I deploy the agent across a client estate?

Yes. Use the installer, GPO or Intune to roll the unattended agent out at scale.

Use case: MSPs and outsourcing

Remote support for MSPs, every client organised

Q: Does pricing scale per technician?

No. Pricing is flat per tier: a tier covers a band of operators for one price, so adding technicians inside the band doesn't change what you pay.

Link your clients' organisations, govern your operators, and prove every connection. Flat per-tier pricing means growing your roster doesn't multiply your bill.

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What MSPs need that ordinary remote desktop misses

A connection is the easy part. Running many clients profitably needs structure, governance and predictable cost.

Many clients, one view

Link your clients' organisations to see their usage and invoices in one place, and sort their machines into per-client folders in the Windows app.

Govern your operators

Console roles separate what each technician can see and change, and every session's evidence pack records the user's consent.

Prove your work

Session recording and audit logs show a client exactly what was done on their devices.

Predictable margins

Flat per-tier pricing covers a band of operators for one price, so adding technicians inside the band doesn't change the bill.

Built for multi-client operations

The capabilities that make per-client support manageable at scale.

Per-client folders

Sort machines by client, department, branch or project in the Windows app's address book.

Operator roles

Different access levels for staff, contractors and clients.

Unattended access

Reach client servers, workstations and POS with no user present.

Session recording

On Team and above, client sessions can be recorded for audit and proof of work, with the files kept on your own computers.

Audit & SIEM export

Audit logs, PDF evidence packs and SIEM forwarding.

Installer / GPO / Intune

Roll the agent out across a client estate at scale.

Flat pricing changes the MSP math

Per-seat tools tax every technician you add. A flat tier covers a band of operators, so your support capacity can grow without your license bill growing in lock-step. Estimate the difference for your roster.

Estimate your savings

Frequently asked questions

Yes. Link your clients' organisations to see their usage and invoices in one place, and keep each client's machines in its own folder in the Windows app.

Support every client with one governed product

Link your clients, govern your operators and keep every session provable, at a price that doesn't punish growth.

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Flat per-tier pricing, cloud or self-hosted