Does the user have to approve the connection?

Yes. The user sees your device, account and Vexaro ID and the kind of session you want, and nothing starts until they accept. An unanswered request is declined automatically.

Does a support session become permanent access?

No. An attended session lasts only while the user allows it, and connecting again needs their consent again. Standing access is a separate, deliberate setup per machine.

Can I transfer files during a session?

Yes. You can send drivers, documents, patches and utilities when file transfer is allowed in the device's default session rights.

Is helpdesk support available on the free plan?

Yes, for any use, including a business helpdesk: the Free plan includes attended access by Vexaro ID for one operator and five devices, with up to two sessions at a time and up to five sessions a day of up to 30 minutes each. A helpdesk that outgrows those limits or needs unattended access moves to a paid plan, starting with Starter at $7.90 a month.

Use case: helpdesk

Helpdesk support without the long call

Stop asking for screenshots. Connect to the user's device by its Vexaro ID once they accept, see the problem for yourself and close the ticket. Consent, logs and recording are built in.

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Support without screenshots and long explanations

The typical scenario: an employee reports a problem, the agent asks for a screenshot, then comes a long call with step-by-step instructions. Clarifying the details often takes longer than the fix.

Without Vexaro Desk

The problem is described in words
A screenshot instead of direct access
A long phone call
The user isn't sure what to click

With Vexaro Desk

Session requested by Vexaro ID
Access approved by the user
Problem fixed directly
Recording saved, ticket closed

Connect in four steps

Attended support by Vexaro ID: fast for the user, governed for you.

1

The user opens the app

No signup, no heavy client, no manual. They just read out their Vexaro ID.

2

The agent requests a connection

The user sees who is asking and accepts; the session ends when they disconnect.

3

The user approves

Connection consent on the user's side starts the secured session.

4

You fix it and it's logged

See the screen, control the device and transfer files. The session is written to the log.

Everything a helpdesk needs in the session

The tools that close tickets, without switching apps.

Remote control

Full access to screen, mouse and keyboard.

File transfer

Send drivers, documents, patches and utilities.

In-session chat

Talk inside the session without a separate messenger.

Consent every time

Attended support never turns into standing access.

Connection consent

Explicit user approval before any session.

Session logs

Who connected, when, for how long, with what rights.

Frequently asked questions

The user needs the Vexaro Desk app for Windows, either installed or as the portable build that runs without installation. They open it, read out their Vexaro ID and accept your request.

Close tickets faster, with a record to show for it

Connect by Vexaro ID, fix the problem directly and leave a clean log behind. No screenshots, no guided clicking, no second call.

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Attended access by Vexaro ID is free for any use, business included